Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sprinthand’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Sprinthand’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 102 Hampden Gardens, Aylesbury, Bucks, HP21 8NP. Our company registration number is 01744825 in the United Kingdom. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Registration, Ordering, and Back Orders

  • When you register with our website, you agree to our privacy policy.
  • You must provide accurate information about yourself, and cannot register for another individual.
  • We reserve the right to cancel your registration at any time if we believe that you have provided us with false information or are not adhering to our terms and conditions.
  • When you complete our online checkout process, at which stage you will have the chance to check and amend any errors with your order, you are deemed to have placed an order with us.
  • You will receive an order acknowledgement.
  • Once we have dispatched your order, this confirms our acceptance.
  • We reserve the right to refuse an order under in the following circumstances:

1) The goods that you have ordered are no longer available

2) We become aware of a price discrepancy

3) We become aware of an error in the part description

4) Your payment is not authorised

5) You fail to adhere to our terms and conditions

  • If one or more of the items that you have ordered is not in stock, we will advise as soon as possible, giving you the chance to cancel your order.


  • All prices on our website are exclusive of  VAT and shipping costs. These will be shown separately at the checkout, before your payment is taken.
  • We reserve the right to review our prices at any time.


Parts Identification

  • Parts listed on this website are updated regularly to ensure the highest level of accuracy in both price, part number, description, availability, and boiler model, however we bear no responsibility for any inaccurate information.
  • Responsibility for selecting the correct part lies with you, and any parts ordered incorrectly are still subject to our returns and cancellation policy listed in our terms and conditions.



  • Our shipping rates are dependent on the size and weight of a part, and as such are displayed during the checkout process.
  • Orders placed before 13:00 will be dispatched on the same day subject to stock availability. Orders placed after 13:00 will be dispatched the next day, subject to stock availability.
  • Although deliveries will be dispatched on a next day service, Sprinthand Ltd accepts no responsibility for any delays caused by our couriers, or by delays due to weather disruption or seasonal disruption.


Returns and Cancellations

  • If you wish to cancel an order before we have dispatched it to you, you must email us at sales@sprinthand.co.uk, or phone us on  01296 485708 prior to us sending the dispatch notification.
  • If you change your mind about your purchase once you have received it, please return the unused goods to us with the original receipt within 7 days, and we will offer you an exchange or a refund. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are not fit for purpose or are wrongly described. All electrical items must be sealed and unopened.
  • Refunds will be made once the item has been received. The cost of returning an item will not be refunded. The original shipping costs will only be refunded if the item is returned within 7 days.
  • If you wish to return a faulty item you must follow the normal returns process, and a refund will be made once the manufacturer has confirmed that the item is faulty.
  • A faulty item is defined as:
    • Not being fit for use
    • Being wrongly described
  • Beyond the 7 day period of the Distance Selling Regulation, goods may not be returned.


Access to Website

  • Every effort is made to keep the website up and running smoothly. However, Sprinthand takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Links to Other Websites

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.



  • Whilst we endeavour to keep the information on this website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Through this website you are able to link to other websites which are not under the control of Sprinthand. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Governing Law and Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.